At Elite Auto Detailing Studio, your satisfaction is our top priority. This Refund Policy outlines our procedures for refunds, cancellations, and service guarantees. We are committed to providing exceptional service and resolving any concerns you may have.
By booking services with us, you acknowledge that you have read, understood, and agree to this Refund Policy.
1. Our Satisfaction Guarantee
We stand behind the quality of our work. If you are not completely satisfied with any service we provide, please notify us within 7 days of service completion. We will:
- Evaluate your concern promptly and professionally
- Re-perform the service at no additional charge if the issue is related to workmanship
- Provide a partial or full refund if we cannot resolve the issue to your satisfaction
Important: To qualify for our satisfaction guarantee, you must contact us within 7 days of service completion and allow us the opportunity to inspect the vehicle and address the concern.
2. Cancellation Policy
2.1 Customer-Initiated Cancellations
We understand that plans change. Our cancellation policy is as follows:
More than 48 Hours Before Appointment:
- Full refund of any deposit or prepayment
- No cancellation fees apply
- Easy rescheduling available
24-48 Hours Before Appointment:
- 50% cancellation fee applies
- Remaining balance refunded to original payment method
- One free reschedule available
Less than 24 Hours Before Appointment:
- 75% cancellation fee applies
- Deposits are non-refundable
- Rescheduling may incur additional fees
No-Show (Failure to Appear):
- 100% of service cost charged
- No refunds available
- Future appointments may require full prepayment
2.2 Company-Initiated Cancellations
In the rare event that we must cancel your appointment due to emergencies, equipment failure, or circumstances beyond our control:
- We will notify you as soon as possible
- Full refund of all payments made
- Priority rescheduling at your convenience
- Potential discount on future services as a courtesy
3. Service-Specific Refund Policies
3.1 Car Wash Services
- Refunds available if service quality does not meet standards
- Must be reported same day while still on premises
- We will re-wash the vehicle or provide full refund
- Weather-related issues (rain after wash) do not qualify for refunds
3.2 Detailing Services
- Inspection encouraged before leaving our facility
- Issues must be reported within 7 days
- We will correct any workmanship issues at no charge
- Partial refunds available if correction is not satisfactory
- Full refunds considered on a case-by-case basis
3.3 Paint Correction and Ceramic Coatings
- No refunds once work has commenced due to irreversible nature
- We will correct any defects in application or finish
- Product warranties honored as per manufacturer terms
- Before service begins, we provide detailed inspection and expectations
3.4 Vehicle Wrapping and Paint Protection Film
- Deposits are non-refundable once materials are ordered
- Custom-ordered materials cannot be refunded
- Installation warranties cover defects for 90 days
- We will remove and reinstall sections with application issues
- Full refunds not available once installation begins
3.5 Paint Services
- No refunds once painting process begins
- Color matching and approval required before work starts
- We will correct any defects in workmanship within warranty period
- Custom mixed paints cannot be refunded
3.6 Maintenance Services
- Parts installed are subject to manufacturer warranties
- Labor charges refunded if service was performed incorrectly
- Diagnostic fees are non-refundable
- Parts can be returned per supplier policies (restocking fees may apply)
3.7 Performance Tuning
- ECU tuning carries no refunds due to the permanent nature of modifications
- We will adjust tuning parameters if issues arise
- Parts installations follow standard maintenance refund policies
- Dyno testing fees are non-refundable
4. Refund Process and Timeline
4.1 How to Request a Refund
To request a refund or report a service issue:
- Contact us via phone, email, or in person within the specified timeframe
- Provide your service invoice number and detailed description of the issue
- Allow us to inspect the vehicle if required
- Our team will evaluate and respond within 2-3 business days
4.2 Refund Methods
- Refunds will be issued to the original payment method
- Credit/debit card refunds: 5-10 business days to appear on your statement
- Cash payments: Immediate refund or check issued within 5 business days
- Mobile payments: 3-7 business days depending on provider
4.3 Processing Time
- Approved refunds are processed within 3-5 business days
- Bank processing times may add additional days
- You will receive email confirmation when refund is processed
5. Non-Refundable Items and Services
The following are non-refundable:
- Custom-ordered parts, materials, and products
- Diagnostic fees and inspection charges
- Services already completed to satisfaction
- Deposits on custom projects after materials are ordered
- Gift certificates and promotional offers (unless required by law)
- Third-party services arranged on your behalf
- Late cancellation fees
6. Exceptions and Special Circumstances
6.1 Emergency Situations
We understand that emergencies happen. If you must cancel due to:
- Medical emergencies
- Family emergencies
- Natural disasters
- Vehicle accidents or breakdown
Please contact us immediately. We will work with you on a case-by-case basis and may waive cancellation fees at our discretion.
6.2 Service Quality Issues Not Eligible for Refund
The following circumstances do not qualify for refunds:
- Pre-existing damage not caused by our services
- Unrealistic expectations beyond industry standards
- Normal wear and tear after service completion
- Damage caused by customer after service delivery
- Issues reported more than 30 days after service
- Environmental factors (bird droppings, tree sap, etc.)
- Limitations disclosed before service commencement
7. Dispute Resolution
If you are not satisfied with our response to your refund request:
- Request to speak with a manager or supervisor
- We will review your case with senior management
- A final decision will be provided within 5 business days
- If still unresolved, refer to our Terms and Conditions for arbitration procedures
We are committed to resolving all disputes fairly and professionally.
8. Store Credit and Alternative Resolutions
In lieu of refunds, we may offer:
- Store credit for future services (no expiration date)
- Complimentary additional services
- Discounts on future appointments
- Service upgrades at no additional cost
These alternatives may provide greater value than monetary refunds and help us maintain our relationship with you.
9. Warranty vs. Refund
It's important to distinguish between refund requests and warranty claims:
- Refund: Return of payment due to dissatisfaction or cancellation
- Warranty: Guarantee of quality for a specified period
Many issues are covered under our service warranties and do not require refunds. We will repair or re-perform services under warranty at no charge before considering refunds.
10. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.
11. Questions and Contact
If you have questions about this Refund Policy or need to request a refund, please contact us:
Our customer service team is here to help and will respond to all inquiries within 24 hours.
12. Additional Terms
This Refund Policy is part of and subject to our complete Terms and Conditions. In case of any conflict between this policy and the Terms and Conditions, the Terms and Conditions shall prevail.