Terms and Conditions

1. Definitions

• "Company," "we," "us," or "our" refers to Elite Auto Detailing Studio
• "Customer," "you," or "your" refers to the individual or entity using our services
• "Services" refers to all automotive care services provided by us
• "Website" refers to our online presence at all associated domains
• "Vehicle" refers to any automobile, motorcycle, or other vehicle serviced by us

2. Service Agreement

2.1 Booking and Appointments

• All appointments must be scheduled in advance through our website, phone, or in person
• We reserve the right to refuse service to anyone for any lawful reason
• Appointment times are estimates and may vary based on vehicle condition and service complexity
• You must provide accurate vehicle information when booking services

2.2 Cancellation and Rescheduling

• Cancellations must be made at least 24 hours before the scheduled appointment
• Late cancellations (less than 24 hours) may incur a cancellation fee of up to 50% of the service cost
• No-shows may be charged the full service amount
• We reserve the right to cancel or reschedule appointments due to emergencies or circumstances beyond our control

2.3 Service Pricing

• All prices are quoted in US Dollars and are subject to change without notice
• Final pricing may vary based on vehicle size, condition, and additional services required
• We will notify you of any price changes before proceeding with services
• Additional fees may apply for heavily soiled vehicles or special requests
• All prices exclude applicable sales tax unless otherwise stated

3. Payment Terms

• Payment is due upon completion of services unless other arrangements have been made
• We accept cash, credit cards, debit cards, and mobile payments
• A deposit may be required for certain services or large projects
• Deposits are non-refundable except as specified in our Refund Policy
• Late payments may incur additional fees and interest charges
• We reserve the right to retain your vehicle until payment is received in full

4. Customer Responsibilities

4.1 Vehicle Condition

• You must inform us of any pre-existing damage, mechanical issues, or special considerations
• Vehicles must be delivered in a safe, operable condition unless otherwise arranged
• You are responsible for removing all personal belongings from your vehicle
• We are not responsible for items left in the vehicle

4.2 Authorization

• You represent that you are the owner of the vehicle or have authorization to have services performed
• You authorize us to operate your vehicle for purposes related to the services requested
• You agree to provide accurate contact information and vehicle details

4.3 Vehicle Pickup

• Vehicles must be picked up within 24 hours of service completion
• Storage fees may apply for vehicles not retrieved within the specified timeframe
• You must present valid identification and proof of ownership when picking up your vehicle

5. Warranties and Guarantees

5.1 Service Quality

• We guarantee professional workmanship on all services performed
• If you are not satisfied with our work, notify us within 7 days for evaluation
• We will re-perform services or provide refunds at our discretion for valid complaints
• Warranties do not cover normal wear, improper maintenance, or damage after service completion

5.2 Specific Service Warranties

• Ceramic Coatings: Manufacturer's warranty applies (typically 1-5 years depending on product)
• Paint Protection Film: Limited warranty against yellowing, bubbling, or peeling
• Paint Services: 1-year warranty against defects in workmanship
• Vinyl Wraps: 90-day installation warranty

5.3 Warranty Exclusions

Warranties do not cover:

• Damage caused by accidents, vandalism, or natural disasters
• Improper care or maintenance by the customer
• Pre-existing damage not disclosed at time of service
• Normal wear and tear
• Modifications or repairs performed by others

6. Limitation of Liability

• We exercise reasonable care when servicing your vehicle
• We are not liable for pre-existing damage, defects, or failures not caused by our services
• Our liability for any claim is limited to the amount paid for the specific service in question
• We are not liable for consequential, incidental, or punitive damages
• We maintain comprehensive insurance coverage as required by law
• Claims must be filed within 30 days of service completion

7. Intellectual Property

• All content on our website, including text, graphics, logos, and images, is our property
• You may not reproduce, distribute, or create derivative works without our written permission
• We may photograph vehicles before, during, and after services for marketing purposes
• You grant us permission to use photos of your vehicle unless you opt out in writing

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy. By using our services, you also agree to the terms of our Privacy Policy.

9. Dispute Resolution

9.1 Informal Resolution

We encourage you to contact us first to resolve any disputes informally. Most concerns can be resolved quickly through direct communication.

9.2 Arbitration

• Any disputes that cannot be resolved informally shall be resolved through binding arbitration
• Arbitration shall be conducted in Los Angeles County, California
• The arbitration shall be governed by the rules of the American Arbitration Association
• Each party shall bear their own costs and expenses

9.3 Class Action Waiver

You agree to resolve disputes with us only on an individual basis and not as part of any class or representative action.

10. Indemnification

You agree to indemnify and hold harmless Elite Auto Detailing Studio, its officers, employees, and agents from any claims, damages, losses, or expenses (including attorney fees) arising from:

• Your violation of these Terms
• Your violation of any law or regulation
• Your violation of any third-party rights
• Any misrepresentation made by you

11. Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, fires, etc.)
• Pandemics or public health emergencies
• Acts of government or military authority
• Equipment failure or power outages
• Labor disputes or supply chain disruptions

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles. Any legal action must be brought in the state or federal courts located in Los Angeles County, California.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Elite Auto Detailing Studio regarding our services and supersede all prior agreements and understandings.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

16. Contact Information

If you have any questions about these Terms, please contact us:

17. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.